Registering Complaints by Phone: 1.300.850.600 or email: custserv@mornpen.vic.gov.au

You can register complaints for action by calling or emailing the shire office.

It is important that you ask for a reference number so that you can follow up on your complaint if it is not “fixed” within a reasonable time. It is not shire policy that results will be communicated due to the high quantity of complaints. If you email then request the reference number be sent back to you by email. If this does not happen then you must follow up and make sure you obtain one.

These complaints can include things like junk cars in the yards, un-mowed vacant lots, pot holes in the road, etc. etc. etc.

If after a reasonable time these complaints are not addressed then write a letter to your councillor (in all cases a letter works best vs. an email or phone call). Make sure you include all relevant information
• Reference Number
• Date of original complaint
• Dates of follow up
• Any other pertinent data.

You can then expect that your councillor will check into it and get back to you or have the appropriate Shire Officer address the problem. If this does not happen then the next step is to write the mayor with a copy of the letter you sent to your councillor ( again, document all actions taken to resolve the issue) If this does not work then do everything you can to make sure you get your councillor and the mayor unelected in the next election.

Again it is best to do this in written letter format. And whenever dealing with any issues in the Shire, documentation with facts and dates are essential.